One Stop - Shift Leader

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.

• Coordinate the team to deliver the easiest shopping trip in the community
• Open/close the store and complete duty cover, ensuring all decisions benefit customers, colleagues, and everyone’s safety
• Serve as the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries
• Support the Store Manager with seasonal, community and charity events, creating a great inclusive atmosphere
• Ensure the store is always clean, tidy, and well presented
• Prioritise the replenishment of products that matter to our customers
• Maintain point of sale and shelf edge labels to reflect quality standards
• Take immediate action for any overcharges and prevent recurrences
• Proactively manage queues to deliver a great shopping trip for customers
• Coordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time around trade patterns
• Stay knowledgeable about the store, coordinating others to implement practical improvement actions
• Follow company health and safety routines and encourage colleagues to do the same
• Deliver communication to the team, keeping them well informed
• Identify and share ideas to simplify operations with the Store Manager
• Always put the customer first in all decisions and actions
• Be readily available to resolve customer queries, leaving them with a smile
• Adjust service to meet each customer’s needs
• Recognise and celebrate colleagues who provide great service
• Identify obstacles to delivering great service and help remove them
• Resolve colleague queries in the absence of the Store Manager, or appropriately escalated them to the Manager
• Ensure the store is staffed appropriately, reacting to short‑term absences and sickness by finding cover for shifts
• Serve as a recognised Keyholder, attending alarm call‑outs to ensure store safety and security
• Monitor internal communications, ensuring messages are acted upon promptly and colleagues remain informed
• Coordinate colleagues to meet customer needs and store operations, feeding back to the Store Manager any shop‑floor issues
• Balance time across service and replenishment areas of the store
• Support the Store Manager in managing absence, ensuring return‑to‑work interviews and absence triggers are handled in line with policy
• Build meaningful relationships with the Area Manager & People Partner, escalating relevant issues in a timely manner
• If this store has a Post Office Local, perform day‑to‑day Post Office operations, requiring a Post Office financial and criminal background check

• Communication skills
• Customer focus
• Problem‑solving ability
• Teamwork ability
• Attention to detail
• Adaptability
• Technical skills
• Time‑management skills

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, we combine the benefits of a large organisation with the close‑knit feel of a neighbourhood store.

We welcome chats about flexible working. Whether you’re starting your career, caring for family, or seeking a new challenge, let us know how we can support you.

To explore the full list of colleague benefits, please  and scroll to the bottom of our Careers Page.

* As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

We are proud to give back in meaningful ways, supporting local charities and partnering with national organisations. Over the past decade we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through Fare Share and Olio.

Everyone is welcome at One Stop. We celebrate the unique backgrounds, perspectives, and experiences of our colleagues. As a Disability Confident Leader (Level 3) we offer reasonable adjustments throughout the recruitment process. For more information on the accessibility support we can offer, please .

Our six colleague networks – Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women – help foster a safe, supportive environment where everyone can thrive and be themselves. For more information, please .

* One Stop has the right to withdraw the vacancy before the closing date if a successful application is received. We encourage you to submit your application as soon as possible.*

Mid‑Senior level

Full‑time

Management and Manufacturing (Retail)