Assistant Shop Manager – Dogs Head

Assistant Shop Manager – Retail

St Elizabeth Hospice is seeking a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever changing world of ‘charity retail’.

• Work with the Shop Manager to take responsibility for day to day organisation of the shop.
• Achieve agreed financial budgets.
• Promote and monitor Gift Aid.
• Provide a high standard of customer service and satisfaction at all times to both external and internal customers.
• Maintain high standards of merchandising, layout and display.
• Work with and manage a team of volunteers who are integral to our business.
• Provide cover across the local portfolio of retail shops as required by Area Manager to cover holiday and sickness.

We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub, a café and one Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Our work is centred on an individual’s needs, which means specialist support, whenever and wherever it is needed, whether at home, in the community or at the hospice.

Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Last year the charity supported over 4,000 patients and their families.

In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

For more details about this role please read the job description and person specification or contact Jade Woodrow, Retail Area Manager jade.woodr

Full vacancy description:
Apply online.

Closing date:
Sunday 22 February 2026
Interview date:
Friday 27 February 2026

Location:

Dogs Head Street, Ipswich
Status:
Permanent
Salary: £14,473.80 per annum (WTE £24,123)

Hours:

22.5 hours per week.