Shift supervisor, Retail

Job Title:

Shift Supervisor Position Summary

The Shift Supervisor supports store operations and partners closely with the Store Manager and Assistant Manager to create a positive, customer-focused environment. This role helps direct the daily work of baristas, ensures high-quality customer service, upholds Starbucks standards, and contributes to a welcoming and efficient store atmosphere. Shift Supervisors lead by example, foster teamwork, and help maintain smooth operations during their assigned shifts.

• Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.

• Maintain a clean, organized, and inviting café environment.

• Model Starbucks’ mission and values to create a welcoming atmosphere for both customers and partners.

• Open and/or close the store following Starbucks’ operational standards and procedures.

• Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.

• Manage cash handling processes, including till counts, safe deposits, and register accuracy.

• Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.

• Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.

• Provide real-time coaching and feedback to baristas to support their performance and growth.

• Foster a positive team culture built on respect, collaboration, and communication.

• Lead shift briefings to communicate daily goals, priorities, promotions, and any operational updates.

• Uphold all safety and sanitation guidelines to ensure a clean and safe environment.

• Ensure compliance with Starbucks policies, local health regulations, and company operating procedures.

• Address and document any incidents, accidents, or operational concerns.

• Previous retail, customer service, or food service experience required;
  Starbucks experience preferred.

• Strong leadership skills with the ability to motivate and guide a team.

• Excellent communication and problem-solving abilities.

• Ability to multi-task and remain calm in fast-paced, high-pressure environments.

• Basic math and cash-handling skills.

• Flexible availability, including mornings, evenings, weekends, and holidays.

• Ability to stand for extended periods and move around the store throughout a shift.

• Capability to lift up to 40 pounds.

• Comfort working in a fast-paced environment with frequent customer interaction.

• Opportunities for growth and career development.

• Competitive pay and tips.

• Coffee perks, partner discounts, and comprehensive benefits (based on eligibility).

• A people-first culture that values diversity, inclusion, and community involvement.