Customer Assistant- Food- Martlesham Heath Simply Food

Work Pattern

Week 1

Sunday 4am - 8am
Monday 4am - 8am
Tuesday 4am - 8am
Wednesday 4am - 8am
Thursday 4am - 8am

Week 2

Tuesday 4am - 8am
Wednesday 4am - 8am
Thursday 4am - 8am
Friday 4am - 8am
Saturday 4am - 8am

Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest growing retailer. We’re looking for individuals who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.

We need passionate colleagues who take pride in M&S Food products and are ready to roll their sleeves up and work day in and day out, meeting strong customer demand head‑on.

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are always stocked.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit.
• Build expert product knowledge to sell and recommend our products and services.
• Utilise digital tools and communication channels to deliver for the customer every time.

• High level of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for it regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

• Work in a high‑pressure environment, staying sharp, fast and focused when the store is busiest.
• Be digitally confident, utilising tools such as the Sparks App and in‑store devices.
• Be a team player, contributing to a positive, high‑energy environment.
• Show flexibility, ready to work across various areas of the store as demands change.

M&S is committed to an active Inclusion, Diversity and Equal Opportunities policy. We respect and encourage reasonable adjustments throughout the recruitment process and support flexible working as needed.