Customer Advisor

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role. You will work onsite and report into the Assistant or Store Manager. Your duties may include handling tills, advising customers, or working in the back shop.

• Help customers feel at ease by listening, answering questions, and giving great product advice.
• Promote in‑store offers and schemes to help customers make informed choices.
• Maintain a smooth store operation by ensuring displays are correct, tills are serviced, and stock rooms are organized.
• Collaborate with other team members to provide a great shopping experience and keep the store clean and presentable.
• Receive award‑winning training accredited by the Institute of Customer Service.

• Full training will be provided. We are looking for people who excel in a varied environment and work at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team and promote a collaborative dynamic.
• Understand that small actions can make a big difference in customer interactions.
• Be a proud brand ambassador for Boots and help customers find the best products for them.

• Experience in customer care or retail customer service.
• Knowledge of Boots Retirement Savings Plan.
• Interest in discretionary annual bonus programmes.
• Desire for generous employee discounts.
• Awareness of enhanced maternity/paternity/adoption leave pay and gift card for individuals expecting or adopting a child.
• Interest in a flexible benefits scheme.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

• You can join as a Customer Advisor and develop valuable experience or take on a new challenge in retail.
• We offer a great range of benefits, flexibility and support to suit you.
• Additional benefits include:
  Boots Retirement Savings Plan, discretionary annual bonus, generous employee discounts, enhanced maternity/paternity/adoption leave pay, flexible benefits scheme, and free 24/7 counselling.
• Salary estimates on third‑party sites are not provided or endorsed by Boots and may not be accurate.

• Permanent role with commitment to advertised hours.
• Flexible to work a variety of shift patterns throughout the week, including evening and weekend shifts.
• Applicants must be over 18 due to age restrictions for this role.

We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, we aim to change for the better.