Store Manager, Retail & Store Manager

Store Manager | Retail Manager | General Manager | Large Format Retail | Operations Manager | Charity Retail | Garden Centre | DIY Retail

We're recruiting for an experienced Retail Manager to lead a large-format donation and retail operation in Ipswich.

This is an exciting opportunity for a commercially minded retail leader who enjoys managing large teams, driving operational excellence, and delivering outstanding customer experiences within a fast-paced environment.

You'll take full responsibility for the day-to-day performance of the site, overseeing customer service, team leadership, stock flow, operational standards, community engagement, and financial performance.

As Retail Manager, you will lead from the front, creating a positive and high-performing culture while ensuring the operation runs efficiently and achieves key performance targets.

You will manage a sizeable team of employees and volunteers, optimise donations and sales, maintain exceptional operational standards, and build strong relationships within the local community.

• Lead, motivate and develop a large team to achieve operational and commercial objectives
• Drive performance across customer service, donations, sales and profitability
• Manage day-to-day site operations, ensuring smooth and efficient processes
• Recruit, train and develop staff and volunteers
• Monitor KPIs and implement improvement plans where required
• Build relationships with local businesses, community groups and stakeholders
• Ensure high standards of stock management, presentation and compliance
• Promote customer engagement and maximise Gift Aid participation
• Maintain excellent health and safety standards across the operation
• Take ownership of budgets, costs and overall site performance

• Previous experience managing a large retail operation or high-volume customer-facing environment
• Proven ability to lead and develop large teams
• Strong commercial awareness with experience managing sales, costs and performance metrics
• Excellent communication and people management skills
• A hands-on leadership style with the ability to inspire and motivate others
• Experience with in charity retail, large-format retail, DIY, discount retail, supermarkets, warehouse retail or garden centres would be advantageous
• Comfortable working in a fast-paced environment with multiple priorities
• Passionate about delivering outstanding customer service and community engagement

• Salary of £35,000 - £38,000 depending on experience
• Opportunity to manage a significant retail operation
• Autonomy to make a real impact on business performance
• Ongoing training and development opportunities
• Supportive and values-driven culture
• The chance to lead a team that makes a genuine difference within the local community

If you're an experienced retail leader looking for your next challenge and have a background managing large teams within a large-format retail environment, we'd love to hear from you.