Details - Senior Retail Sales Advisor

Overview

We have an exciting opportunity for a friendly and reliable Senior Retail Sales Advisor to join the team at our Brewers Decorator Centre in Ipswich, to provide exceptional service to our customers in store. You will play a vital part in keeping the branch running smoothly and efficiently and providing essential support to the Branch Manager. Experience with our products isn’t strictly necessary if you are a natural leader and can bring great customer service, sales experience and team working skills to the table, we’ll give you everything you need to succeed.

Located on Boss Hall Industrial Estate, our Ipswich Store stocks the widest range of trade and designer paints as well as a comprehensive selection of wall coverings and decorating supplies. The branch opening hours are Monday to Friday 7am - 5pm and Saturday 8am - 5pm.

Ranked in The Sunday Times Best Places to Work 2026, Brewers Decorator Centres are the largest independent supplier of decorating materials for trade and retail customers across the UK. Still a family-owned business with over 120 years in the industry, we have a network of over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues and our mantra is to “help one another succeed.”

To find out more about working with us visit

We understand that neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process. We are committed to providing every candidate the opportunity and environment to succeed and will support reasonable requests where we can.

• Assist the Branch Manager with developing the branch and the team, including deputising in their absence.
• Provide exceptional service to customers in branch to deliver our reputation for quality Brewers service.
• Have keyholder responsibilities, cashing up and associated supervisory tasks.
• Allocate work to the team, keeping them motivated and driven.
• Use product knowledge to provide recommendations and help customers find the best product for their needs.
• Plan and agree sales forecasts with the Branch Manager in line with Company targets.
• Ensure orders and enquiries are dealt with and followed up promptly.
• Mix paint for customers, process specialist orders and request special stock within the Branch network.
• Build relationships with customers to identify needs and provide a comprehensive service.
• Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales.
• Assist with stock maintenance in the branch.

• Experience in a retail environment, ideally in a team leader or supervisory role.
• Exceptional customer service and communication skills to translate customer requirements into product recommendations.
• Highly motivated with drive to succeed and do a great job.
• Approachable with an open and friendly personality; able to help both customers and colleagues.
• Ability to motivate and inspire colleagues to achieve high levels of customer service.
• Enjoys working as part of a team but can be relied upon to work independently when needed.
• Keen to learn, develop skills and progress within the industry.
• Ideally lives within close proximity to the store to respond to potential out-of-hours alarm calls.
• An interest in the industry is advantageous but not essential as product training will be provided.

• Competitive salary
• 33 days holiday, including allowance for selected bank holidays, increasing with service
• Free life assurance
• 5% of salary employer contribution to the pension plan (subject to employee contributions)
• Stream – a money management app offering access to a percentage of pay as you earn it
• Employee Assistance Programme for colleagues, partners/spouse and dependents
• Virtual GP service for you and dependent children
• Medicash optional funded healthcare reimbursement
• Brewers colleague discounts on home improvements
• Discounts and rewards with selected partners
• Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme
• Staff uniform and uniform cleaning tax relief
• Comprehensive Induction Programme and ongoing development
• Profit-related pay and enhanced Maternity/Paternity pay after a qualifying period; access to Holiday Homes in Cornwall or the Lake District

To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.

Other job titles associated with this role include Senior Retail Assistant, Retail Senior, Retail Supervisor, Retail Team Leader, Retail Manager, Team Leader, Senior Shop Assistant, Senior Stock Assistant.