Customer Advisor Apprentice

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Identify the key difference between trade and retail customers and engage with them accordingly.

• Take ownership of my Trade Point members, understand their needs, and always do the best for them
• Through conversation and ownership, I understand their business needs
• Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)

• Clearly understand the benefits for my Trade Point members to give marketing consent
• Confidence in explaining the benefits and gaining consent from my members

• Understand the recruitment for new members to join Trade Point and implement these during recruitment
• Confidence in approaching and discussing the Trade Point proposition with any new potential member

• Create a clear, tidy and simple shopping journey for my members
• Consistently operate to the current trading and POS plan

• Serve my Trade Point members in a friendly manner ensuring they leave with what they need for the day
• Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
• Understand future and current jobs, to ensure I can recommend the best products and services to assist them

• UK Notional hourly rate £13.10 per hour
• An award-winning pension scheme
• Share Save options
• 6.6 weeks holiday
• Employee Assistant Programme
• Shopping discounts
• Colleague wellbeing benefits