Commercial Account Handler

We are looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team.

• Build rapport with new and existing clients, ranging from sole traders to MD/CEO of large organisations.
• Work closely with the Branch Manager to achieve team objectives.
• Review client documentation to ensure information is comprehensive and accurate for the quoting process.
• Build and maintain strong relationships with internal stakeholders, clients, and external contacts to meet expectations and compliance standards.
• Assist Commercial Account Executives in achieving high levels of renewal retention while exceeding customer expectations and meeting FCA requirements.
• Process data promptly and accurately on relevant systems to support client service, internal process execution, and informed analysis.

• Strong attention to detail.
• Ability to build and maintain relationships with stakeholders.
• Data processing skills – prompt and accurate handling of information.
• Willingness to learn and adapt each day.
• Commitment to meeting compliance standards, including FCA requirements.

• 22 days holiday (plus bank holidays), increasing with length of service.
• Life Assurance up to 4x salary.
• Income protection guaranteeing income for up to 5 years.
• Contributory pension scheme – 5% employer and 5% employee contribution.
• Healthcare Cashplan with a range of health‑related benefits.
• Access to gym membership discounts, technology purchase, travel insurance, cycle to work and car leasing salary‑sacrifice schemes.
• Discounts on a wide range of high‑street retailers.
• Discounted access to a range of insurance policies through Howden.

We value diversity – there is no single Howden type. We provide reasonable adjustments to accommodate flexible hours or hybrid working where possible. If you need additional adjustments, let us know.