Sales Adviser

About the Role

Our Sales Advisers help customers find their dream home and provide excellent customer service throughout the sales process.

You will demonstrate excellent interpersonal skills to build rapport with customers, including listening, questioning, empathy, product demonstration and closing skills.

Reporting to a Sales Manager you’ll be expected to demonstrate comprehensive local knowledge, maintain product and pricing expertise, effectively follow up leads, utilise our sales methodology and scheme, and achieve sales targets in line with business requirements.

• Demonstrate comprehensive local knowledge including amenities, schools, transport links and competitors
• Have a thorough understanding of our product and pricing
• Effective lead follow up skills to convert enquiries to site visits
• Utilise our Sales methodology, schemes and incentives effectively to close a sale
• Achieve sales targets in line with business requirements

• Experience delivering sales in a service environment (house building, retail, hospitality, banking, estate agency)
• Commercially astute with a good understanding of the market and competitors
• Understands and acts upon customer needs to maintain company reputation
• Thrives on challenge, resilient and driven to achieve personal and organisational targets
• Able to remain calm and controlled under pressure
• Keeps up to date with new thinking including legislation, economic conditions and technology
• Communicates and negotiates persuasively – capable of influencing others assertively and building rapport with customers
• Embraces change and explores new ways of working to help continuous growth of the sales operation
• Encourages and supports people in the team, sharing knowledge and best practice
• Able to build relationships across functions, internally and externally
• Self‑starter who works effectively without direct management
• IT literate
• Flexible with working pattern – able to work weekends and bank holidays
• Flexible with travel, sometimes at short notice
• Holds full driving licence and has use of a vehicle for business travel

• Competitive Bonus Scheme
• Private Medical Cover – Single Cover
• 26 days holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)

Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more – including physio and talking therapies. You can even add family members.

First‑class pension schemes with the option of up to 10% employer contributions.

All colleagues can access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.

Competitive salary and many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts, Cycle to Work scheme, reduced hotel rates, discounts at major retailers.

Death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave), share buying scheme and an incredible range of additional benefits.

We are committed to developing an inclusive culture where anyone regardless of gender, race, age, sexuality, disability, background can progress and be proud to work for us.

We’re building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day‑to‑day action we take.