Hilti Store Representative

About The Role

As a Hilti Store Representative, you will take ownership of our Ipswich Hilti Store, creating an outstanding customer experience while supporting business growth and operational excellence. This is a unique opportunity to run the store with a high degree of autonomy, taking responsibility for day‑to‑day operations, customer relationships, store performance and stock management.

While you’ll work closely with colleagues across sales, customer service and repair services, you will run the store independently and ensure every customer leaves with the right solution for their needs. You’ll become a trusted partner to local tradespeople, contractors and businesses, helping them improve productivity through our market‑leading tools, software and services.

Location:

Ipswich Hilti Store

• Take ownership of the day‑to‑day running of the Hilti Store, ensuring an excellent customer experience and smooth operational performance.
• Deliver exceptional customer service through consultations, product recommendations and hands‑on demonstrations of Hilti products and services.
• Build and develop strong relationships with existing and new customers, creating a positive and professional store experience.
• Proactively reach out to local customers through outbound calls and courtesy follow‑ups, identifying opportunities to support their needs and drive engagement with the Hilti Store.
• Manage store operations including order processing, incoming goods, acceptance of repairs, inventory management and cash administration.
• Work closely with field‑based sales teams, repair workshops, Customer Services and Credit Services to ensure a seamless customer experience.
• Stay informed on Hilti products, services and business initiatives to provide relevant and value‑added support to customers.

• Experience with in a trade counter, builder’s merchant, electrical wholesale, tool hire, industrial distribution or customer‑facing sales environment.
• Previous responsibility for supporting the day‑to‑day operation of a branch, counter, store or customer service environment.
• A passion for delivering exceptional customer service and building long‑term customer relationships.
• Confidence engaging with trade professionals, contractors and business owners.
• Strong commercial awareness, with the ability to identify opportunities and support sales growth.
• Excellent organisational skills and the ability to manage multiple priorities independently.
• A proactive and solution‑focused approach to customer needs and problem solving.
• A natural sense of drive, curiosity and motivation to learn, develop and grow.

• Competitive salary and performance bonus.
• Genuine career progression opportunities, with more than 80% of leadership roles filled internally.
• Extensive onboarding and training programme.
• 33 days holiday (including Bank Holidays) plus the opportunity to buy additional leave.
• Private healthcare, life insurance and wellbeing support.
• 6% pension contribution.
• Paid leave to support charitable projects.
• Hilti Benefits Box, including lifestyle discounts, cashback offers and cycle‑to‑work options.

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team and take on meaningful challenges.

At Hilti, inclusion is a key focus. We are committed to embracing diversity of thought and creating an inclusive environment for everyone. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute.