Parts Advisor

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Location: Lookers Parts Plus Ipswich

Contract: Permanent, full-time

Salary: Up to £31,000 basic (depending on experience), plus bonus

Working Hours: 45 hours per week (Monday-Friday: 08:00 - 17:00 and alternate Saturdays: 08:00-13:00)

Are you a Parts Advisor or Telesales Advisor in search of a new challenge? You have arrived at the right place, here at Ipswich Parts Plus we are on the hunt for an experienced and enthusiastic Parts Advisor to join our successful team. Parts Plus is owned by Ford Motor Company and are true experts in their field of automotive Parts for all vehicles.

This is an excellent opportunity for to join our friendly and professional team and be integral to the smooth running of our Ipswich Parts Plus parts department. Working alongside a friendly and hard-working team of parts advisors, you will be able to build relationships and manage our customer’s expectations.

As a Parts Advisor, you will ensure that all customers at trade areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will be required to complete all administrative functions in an accurate and timely manner and log any discrepancies of stock with the Parts Manager.

• Assisting the Parts Manager with daily duties
• Ensuring all items are correctly located and stock rotation is completed efficiently
• Receiving orders & ensuring returns are up to date
• Answering call from customers
• Providing excellent customer care
• Demonstrating exceptional product knowledge in order to maximise sales

You will have previous experience gained in a similar role within the automotive industry. You will possess excellent communication skills, and practical knowledge of computer systems. It is important that you can work as part of a team as well as having the ability to work independently.

You will be a people person with excellent verbal and written communication skills. You will be able to work both independently and as part of a dynamic team. Due to the nature of this role, you must have a full UK Driving Licence.

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive…