Independence and Wellbeing Advisor

Suffolk County Council

• Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
  , Onsite working
• Salary: £25,989 per annum (pro rata for part time)
• Hours: Up to 37 hours per week, flexible working options available
• Contract: Permanent, 4 positions

At Suffolk County Council
, collaboration is at the heart of everything we do.

As an Independence and Wellbeing Advisor within Customer First
, you will play a vital role in supporting our communities, safeguarding vulnerable people, and delivering services that make a real and lasting difference. This is an office‑based role at Endeavour House, Ipswich.

As an Independence and Wellbeing Advisor, you'll be the first point of contact for social care enquiries relating to Suffolk residents. These may include:

• Adult Social Care
• Children and Young People's Services
• Mental Health referrals

You will manage a variety of contact channels—including telephone, webchat, email, and online referral forms—to provide clear information, practical advice, and timely referrals to the appropriate teams.

• Communicating effectively with customers by actively listening, asking the right questions, and understanding their needs.
• Liaising with a wide range of professionals including police, schools, ambulance services, and other agencies.
• Working collaboratively within a supportive team to deliver excellent customer service.
• Providing accurate advice and seeking clarification where required.
• Demonstrating empathy and sensitivity, especially when supporting vulnerable individuals.
• Maintaining accurate, up-to-date records to ensure the best possible service delivery.

This role is an excellent opportunity to develop your knowledge of social care while making a meaningful contribution to the Suffolk community.

We are looking for someone who brings:

• A genuine passion for social care and improving people's lives.
• Resilience and confidence in decision making.
• Effective communication and interpersonal skills.
• Good literacy, numeracy, and IT skills (Explorer, Chrome, Word, Excel, Outlook).
• A logical, methodical approach to problem solving.
• An understanding of data protection and safeguarding responsibilities.
• The ability to multitask, prioritise effectively, and meet deadlines.
• Flexibility and willingness to learn through ongoing training.

Customer First is the central point for all social care enquiries across Suffolk. We are proud to be part of a wider service that protects, supports, and empowers people in need.

What you can expect:

• A supportive team environment where colleagues work together to share knowledge and expertise.
• A diverse team with varied backgrounds and experience.
• Comprehensive training—both online and face‑to‑face—to help you grow into the role.
• A dedicated mentor and consistent support from your line manager.

In return, you'll enjoy:

• Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days.
• Membership of a competitive Local Government Pension Scheme (LGPS).
• Travel, lifestyle, health and wellbeing benefits.
• Performance‑related annual pay progression, in addition to an annual cost‑of‑living pay increase.
• Training and encouragement to expand your knowledge.
• A variety of career development opportunities across our organisation.
• Diverse and active staff networks.
• Flexible working options, with the right to request flexible working from your first day.

For more information, please contact Sian Alexander (she/her) at s or  We welcome applications from all individuals, especially those from groups that are currently under‑represented in the organisation.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. DBS checks or police vetting will be required for relevant posts.

Closing date: 11:30 pm, 7 June 2026.