Apprentice Pensions Assistant

Your role and responsibilities

When you join Suffolk County Council as an Apprentice Pensions Assistant, we'll support your development from the start. We'll help you to play to your strengths, diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore, if you're motivated and passionate there's no limit to how far your ambition could take you.

Reimagine the possibilities. You will be working on the Pensions Helpdesk and will provide first point of contact help and support to our members. This helps the Pensions team provide the customer with the information they need and ensures the team meets its service level agreement with its scheme employers. You will assist in the provision of a proactive, efficient and effective pensions service while being responsible for creating and maintaining accurate records.

Your apprenticeship

• Level 2 Customer Service Practitioner further information at the following link:
• Duration - 17 months, This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid to be able to work to a high degree of accuracy
• Effective and demonstrable communication, organisational and time management skills
• To be friendly and build a good rapport with your customers and put them at the forefront of everything you do.

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day