Resident Lead

We're looking for a creative, organised and inspiring Resident Experience Lead to join the team at Avocet Court.

At Athena Care Homes, resident experience is about much more than organising activities. It's about understanding the people who live with us – their interests, relationships, routines, life experiences and ambitions – and creating opportunities for them to live a meaningful, connected and fulfilling life.

As our Resident Experience Lead, you'll lead that approach across Avocet Court. You'll bring our Connected Living model to life, working with every department to make meaningful engagement part of everyday life while leading an engaging programme of activities, events, outings, volunteering and community connections shaped around what matters to our residents.

• Location:
  
  Avocet Court, Ipswich, Suffolk
• Hours:
  
  37.5 hours per week
• Salary: £15.50 per hour
• Working pattern:
  Monday to Sunday
• Reporting to:
  Home Manager

Some flexibility will be required to support occasional resident events and experiences during evenings and weekends.

At Avocet Court, you'll have the opportunity to shape a resident experience with community connection and individual choice at its heart.

The home has already developed local relationships, bringing residents together through shared interests, experiences and connections. Avocet Court supports up to 115 residents and holds 2-Gold Stars for NADCAS dementia accreditation.

As Resident Experience Lead, you'll build on these foundations while taking our approach further – getting to know what matters to every resident, creating opportunities for individual and shared experiences, developing new community partnerships and inspiring colleagues across the home to recognise the part they can play.

As Resident Experience Lead, you'll lead and develop the resident experience at Avocet Court, ensuring every resident has opportunities for meaningful engagement, connection, choice and purpose.

You’ll lead the Lifestyles/Resident Experience team where applicable, but your influence will extend across the whole home. A key part of the role is helping Heads of Department and colleagues understand that meaningful engagement is everyone's responsibility – something that happens throughout everyday life, not just during planned activities.

• Leading and embedding Athena's Connected Living model throughout Avocet Court, inspiring colleagues across every department to contribute to the resident experience
• Planning and coordinating a varied programme of meaningful activities and engagement shaped around residents' individual interests, abilities, life histories and preferences
• Creating opportunities for every resident to engage in ways that are meaningful to them, including individual, small-group, group, spontaneous and everyday experiences
• Planning memorable events, celebrations, outings and external experiences, involving residents in deciding what they would like to do and where they would like to go
• Building strong relationships with residents and families, ensuring individual interests, routines, occupations and life experiences help shape everyday life within the home
• Developing connections with local schools, community groups, charities, businesses, faith groups and other organisations, helping residents remain active members of their community
• Developing and overseeing the home's volunteer programme, creating meaningful opportunities for volunteers to contribute their skills, interests and time
• Leading and supporting the Resident Experience/Lifestyles team, monitoring engagement and feedback, and continually looking for opportunities to…