Import Clerk

Ocean Imports Clerk - Full?time | Ipswich | Monday-Friday, 09:00-17:30
Our long standing client is expanding their Ocean Imports team and are looking for an experienced, customer driven professional to join their friendly and collaborative department. If you enjoy managing shipments from end to end and building strong customer relationships, this could be the perfect next step in your forwarding career with a genuinely welcoming and freindly business.

What We Offer

Working hours:

Monday to Friday, 09:00-17:30 with 1 hour lunch
Overtime:
Available during busy periods, paid at time and a half
Company Bonus scheme:
Enrolment after successful completion of a 3?month probation period
FREE Car parking
Holiday entitlement:
23 days + bank holidays rising to 25 days with service + BH
Employee Assistance Programme: 24?hour confidential support line
About the Role
You will be responsible for handling FCL and LCL ocean import shipments from start to finish, ensuring a smooth and efficient process for our customers. This is a varied role that offers autonomy, customer interaction, and the chance to work closely with a knowledgeable team.
Daily

Responsibilities Include:

Booking import shipments (FCL & LCL) into system
Checking documentation for compliance
Communicating with customers via phone and email
Preparing customs declarations
Arranging deliveries with suppliers
Preparing and issuing invoices
Approving supplier invoices
Providing PODs
Quoting and arranging new shipments
About You
We're looking for someone for our client who brings:

Experience in the freight forwarding industry, ideally managing key accounts
Strong communication skills across customers, suppliers, and internal teams
Someone who has experience in customs declarations, not full customs needed
High attention to detail and accuracy in documentation and processes
A proactive, organised approach and a positive team mindset