Import Clerk

Ocean Imports Clerk - Full?time Ipswich Monday-Friday, 09:00-17:30
Our long standing client is expanding their Ocean Imports team and are looking for an experienced, customer driven professional to join their friendly and collaborative department. If you enjoy managing shipments from end to end and building strong customer relationships, this could be the perfect next step in your forwarding career with a genuinely welcoming and freindly business.
What We Offer

• Working hours: Monday to Friday, 09:00-17:30 with 1 hour lunch
• Overtime: Available during busy periods, paid at time and a half
• Company Bonus scheme: Enrolment after successful completion of a 3?month probation period
• FREE Car parking
• Holiday entitlement:
• 23 days + bank holidays rising to 25 days with service + BH
• Employee Assistance Programme: 24?hour confidential support line

About the Role
You will be responsible for handling FCL and LCL ocean import shipments from start to finish, ensuring a smooth and efficient process for our customers. This is a varied role that offers autonomy, customer interaction, and the chance to work closely with a knowledgeable team.
Daily Responsibilities Include:

• Booking import shipments (FCL & LCL) into system
• Checking documentation for compliance
• Communicating with customers via phone and email
• Preparing customs declarations
• Arranging deliveries with suppliers
• Preparing and issuing invoices
• Approving supplier invoices
• Providing PODs
• Quoting and arranging new shipments

About You
We're looking for someone for our client who brings:

• Experience in the freight forwarding industry, ideally managing key accounts
• Strong communication skills across customers, suppliers, and internal teams
• Someone who has experience in customs declarations, not full customs needed
• High attention to detail and accuracy in documentation and processes
• A proactive, organised approach and a positive team mindset