Customs Clearance Coordinator

Customs Clearance Coordinator Hours

Full time – Monday to Friday / Alternating each week between 09:00 to 17:30 and 08:00 to 16:30

We are looking for a motivated and detail-oriented Customs Clearance Coordinator to join our Operations team in Ipswich/Felixstowe. Working as part of a busy customs team, you will play a vital role in ensuring the smooth and compliant movement of goods into and out of the UK.

This position is ideal for someone from a customs clearance, freight forwarding or international logistics environment, with strong administration skills, excellent attention to detail, and a passion for delivering exceptional customer service in a fast-paced logistics environment.

• Excellent communication and customer service skills.
• Strong administration and organisational abilities.
• Ability to work effectively within a team while managing your own workload.
• Excellent attention to detail with strong numerical and analytical skills.
• Confident using Microsoft Office applications and learning new systems quickly.
• Ability to work accurately in a fast-paced environment and meet deadlines.
• Self-motivated with strong record-keeping and prioritisation skills.
• GCSEs (or equivalent) in Maths and English.
• Ability to consistently complete high volumes of customs entries while maintaining accuracy and compliance.
• Previous experience within a customs clearance, freight forwarding, or international logistics environment.
• Knowledge of HMRC import and export customs requirements.
• Experience using customs systems such as CDS, CHIEF, NCTS, and NES.
• Understanding of ETSF warehouse processes.
• Customs-related qualifications or industry accreditations.
• A-Level or Degree-level education.
• Strong problem-solving skills and the ability to think critically when resolving complex customs issues.
• Customer-focused approach with both internal and external stakeholders.

• Prepare and process import and export customs declarations using industry-standard customs systems.
• Review and extract information from commercial invoices, packing lists, and supporting documentation to complete customs entries accurately.
• Liaise with customers, importers, customs authorities, port health officials, and internal operational teams to obtain required information and resolve customs-related queries.
• Ensure all customs declarations are completed accurately, compliantly, and within agreed service levels.
• Assist clients with customs classification and tariff-related enquiries.
• Process documentation including T-documents, EUR1 certificates, Certificates of Origin, CHEDs, COIs, and other customs and cargo control documentation.
• Support duty refund applications, tariff reclassifications, and customs appeals where required.
• Maintain up-to-date knowledge of UK customs regulations, legislation, and procedural changes.
• Provide guidance to customers on import restrictions, tariff systems, licensing requirements, and customs compliance matters.
• Use customs and logistics software including CDS, CNS, Destin8, Sequoia, Descartes, NCTS, NES, and other relevant systems.
• Ensure the highest standards of data accuracy and customs compliance across all entries.
• Contribute positively to team objectives and maintain excellent customer relationships.

• Highly competitive salary
• 25 days annual leave plus bank holidays
• Company pension scheme
• Employee discount platform with access to leading retailers
• Full training and ongoing support
• Cycle to Work scheme and Tusker car scheme
• Regular employee engagement initiatives and treat days
• Learning Management System for continuous professional development
• Mental health and wellbeing support forum
• Simarco Stars recognition and rewards programme
• Career development opportunities within a growing international business

Simarco International is committed to fostering a diverse, inclusive, and a respectful working environment. We welcome applications from individuals of all backgrounds, and we value the unique perspectives that a diverse workforce brings. We are driven by our core values of Integrity, Communication, Accountability, and Innovation, which influence how we work, collaborate, and grow as a business.