Import Clerk

Ocean Imports Operator

Ipswich (Office-based)
Full-time, Permanent Competitive salary + overtime + bonus

Reed are delighted to be partnering with a highly respected and well-established logistics organisation to recruit an Ocean Imports Operator to join their growing team in Ipswich.

This is an excellent opportunity for an experienced freight professional looking to join a collaborative, quality-driven business that truly values its people, offers stability, and promotes long-term career development.

Why apply?

• Join a well-structured and supportive team environment with experienced colleagues
• Opportunity to manage shipments end-to-end, giving you real ownership of your work
• Work for a business known for its strong client relationships and high service standards
• Access to overtime (paid at time and a half) during busier periods
• Clear progression with bonus scheme eligibility after probation
• Increasing holiday entitlement with service
• Access to an Employee Assistance Programme for 24/7 confidential support

The Role

You will play a key role in managing ocean import shipments from start to finish, ensuring a seamless experience for customers while maintaining high compliance and operational standards.

Key responsibilities include:

• Handling FCL & LCL import bookings from receipt through to completion
• Checking shipping documentation for accuracy and compliance
• Communicating with customers via phone and email, providing timely updates
• Preparing and completing customs declarations
• Coordinating deliveries with suppliers and hauliers
• Raising and issuing customer invoices
• Reviewing and approving supplier invoices
• Providing proof of delivery documentation
• Producing quotes and arranging bookings for new shipments

About You

To succeed in this role, you will bring:

• Proven experience within freight forwarding (ocean imports essential)
• Experience managing key customer accounts
• Strong attention to detail and ability to work accurately under pressure
• Excellent communication skills, both written and verbal
• A proactive approach and commitment to delivering high levels of service

Package & Benefits

• Monday to Friday: 09:00 - 17:30 (1-hour lunch)
• 23 days holiday + bank holidays (increasing with service)
• Overtime paid at time and a half
• 3-month probation, followed by bonus scheme enrolment
• Employee Assistance Programme

If you're looking for a role where you can take ownership, build strong client relationships, and be part of a close-knit, professional team, this is a fantastic opportunity to take the next step in your logistics career.