Customer Service Coordinator at Canadian North

Elevate your career as a Customer Service Coordinator with Canadian North in Iqaluit, NU. This role blends leadership with direct customer service while ensuring safety and operational efficiency.

As part of Canadian North, you will provide support and guidance to front-line staff, ensuring excellent customer interactions while performing tasks typical of a Customer Service Agent. Key responsibilities include processing passengers, handling reservations, and managing on-the-job training. With a strong focus on safety and on-time performance, this position is both dynamic and impactful.

Key Responsibilities:

• Process passengers and their baggage efficiently

• Assist customers with escalations and ticketing

• Coordinate schedules and manage staff training

• Conduct daily operations reporting

• Communicate effectively with aircraft and other departments

Requirements:

• High school diploma or equivalent experience

• 1 year in customer service and supervisory roles

• Familiarity with the Sabre Computer System

• Knowledge of airport functions and passenger services

• Ability to work irregular hours and shifts

Bring your passion for customer service and leadership to Canadian North in Iqaluit!
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