Lead Customer Service Coordinator

Position: Lead Customer Service Coordinator at Canadian North
Take the next step in your career as a Lead Customer Service Coordinator with Canadian North in Iqaluit, NU. Experience a role that ensures exceptional customer service and operational excellence.

This position focuses on providing leadership and support to customer service teams while executing core responsibilities of a Customer Service Agent. You'll manage everything from ticketing and reservations to daily operations and staff training, ensuring a seamless travel experience for passengers in Northern communities.

Key Responsibilities:

• Process baggage and handle passenger inquiries

• Administer reservations and coordinate staff schedules

• Record flight times and communicate with departments

• Address customer complaints and service concerns

• Deliver daily operations reports for performance tracking

Requirements:

• High school diploma or equivalent qualifications

• At least 1 year of relevant and supervisory experience

• Working knowledge of the Sabre Computer System

• Experience with passenger services and airport protocols

• Flexibility for irregular hours and shifts

Join Canadian North and lead customer service efforts in Iqaluit while strengthening community support!
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