Toromont Cat as Product Support Coordinator

Position: Join Toromont Cat as Product Support Coordinator
Drive customer satisfaction as a Product Support Coordinator at Toromont Cat in Iqaluit. This full-time role focuses on service operations, offering both a northern allowance and a comprehensive rewards package.

As a Product Support Coordinator, you will manage all work orders while providing high-level customer service within Toromont's Service Department. This role requires 2+ years of experience in support operations, ensuring achievements align with departmental goals. You will facilitate invoice processing and maintain excellent communication between teams.

Key Responsibilities:

• Process and oversee service work orders and reports

• Collect customer purchase order numbers efficiently

• Generate jobs as needed for timely service

• Expedite goodwill work orders and warranty claims

• Support scheduling for maintenance and repairs

Requirements:

• Post-secondary education required

• 2+ years' experience in service operations

• Proficient in contract management software

• Strong attention to detail

• Dedication to safe work practices

Enhance service excellence and be part of the Toromont Cat team!
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