ᑭᒡᒐᑦᑐᐃᔨ, ᐃᓂᒃᓴᓕᐅᕐᓂᕐᒧᑦ ᑕᑎᒌᑦ (Agent, Reservations Team

Your Future is Bright

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

• Dynamic Team Environment – Work alongside passionate people in a fast-paced and supportive workplace
• Valuable Industry Experience – Build hands-on aviation experience with the trusted airline of the Arctic
• Career Development – Gain new skills and expand your experience within a unique and rewarding industry
• Unique Northern Operations – Be part of an airline that serves some of Canada’s most remarkable communities

• Competitive compensation
• Travel & Cargo Privileges – Canadian North travel privileges after 6 months of continuous employment
• Cargo shipping privileges - in accordance with company policy
• Opportunities to gain experience and grow within a trusted Canadian airline

The primary function of the Agent, Iniksaliurnirmut Tatigiit is to deliver reservation support primarily in Inuktitut by responding to customer calls and emails and accurately processing reservation information in the Sabre system.

Level: As per the UNIFOR Collective Agreement.

Pay Rate:
Starting at $21.50 per hour in accordance with the UNIFOR Collective Agreement, or commensurate with experience. This role includes a $2.00 per hour language premium.

Employees based in Iqaluit are also eligible for a Northern Living Allowance of $8.89 per hour

Please note this is a temporary position ending approximately March 5, 2027.

Interested candidates should be able to perform the following duties and responsibilities:

• Process reservations;
• Issue tickets;
• Participate in IROP response;
• Overflow calls from external call center as required;
• Complete medical and duty travel requests;
• Provide service in Inuktitut, or other Inuit languages;
• Assist the Customer Service Agents with language requirements;
• Be present at the departure gate to make announcements in Inuktitut, or other Inuit language, when requested;
• Disseminate information;
• Serve as a liaison between the customers and the Customer Service Agents to respond to any concerns;
• Assist the training department as needed for translation purposes;
• Participate in special events as required;
• Perform other duties as assigned.

Include, but not limited to, the following minimum skills and qualifications:

• Possess a strong working knowledge of Sabre System;
• Must possess basic computer and technical skills;
• Must be fluently bilingual in Inuktitut and English, French is an asset;
• Must be familiar with all aspects paperwork/documentation for all passenger service functions;
• Must possess strong communication, and interpersonal skills;
• Works well in team environment;
• Must be adept at handling multiple tasks, and prioritizing duties;
• Willing to assist in all areas of passenger services;
• Willing to work irregular hours of operation and shift work; and
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email  and we will work with you to meet your needs.

Please note: Relocation assistance is not available for this position.
The successful candidate must be located in Iqaluit, NU or Ottawa, ON.