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Servicenow Cmdb Manager
Job in
Iqaluit, Nunavut, Canada
Listed on 2026-02-15
Listing for:
TUTTARVIK
Full Time
position Listed on 2026-02-15
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager
Job Description & How to Apply Below
Responsibilities
- Lead governance, quality management, and lifecycle processes for the CMDB.
- Ensure CSDM alignment and maintain CI class definitions and relationships.
- Review and approve CI models, naming conventions, and data sources.
- Collaborate with technical teams to maintain Discovery, service mapping, and integrations.
- Monitor CMDB data quality and produce CI health reports.
- Support integration of CMDB into ITSM, ITOM, and other platform functions.
- Maintain CMDB documentation and procedures.
- Minimum 3-5+ years of IM/IT operational experience with at least 3+ years managing CMDB or asset data.
- Degree or diploma in Information Systems, Computer Science, or related field.
- ITIL certification required; ITIL Specialist (CDS, HVIT) – preferred.
- Service Now certifications: CIS–CMDB or CSDM-related training – an asset.
- Strong understanding of CMDB governance, CI lifecycle management, and CSDM alignment.
- Experience with discovery tools, data reconciliation, service mapping, and dependency modeling.
- Ability to analyze data quality, completeness, and accuracy.
- Effective communication skills across multiple technical and business domains.
- Strong documentation, organization, and analytical abilities.
- Understanding of asset, configuration, incident, and change processes.
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