Senior Network Operations Administrator

Responsibilities

• Provide operational support for GN’s LAN/WAN and satellite network infrastructure.
• Troubleshoot carrier outages, WAN issues, and complex connectivity problems.
• Perform infrastructure tasks including cabling, racking, patching, and equipment replacement.
• Monitor network health, triage alerts, and perform Tier-2 network troubleshooting.
• Provide remote or onsite support to GN communities; travel may be required.
• Maintain operational runbooks, inventories, and documentation.
• Assist engineers with deployments, upgrades, and modernization initiatives.
• Participate in operational reviews and contribute to process improvements.

• Bachelor’s degree or diploma in Information Technology, Computer Science, Engineering, or related field; or equivalent experience.
• 3-5+ years experience in network operations, LAN/WAN support, and infrastructure deployment.
• Certifications such as CCNP, Network+, or equivalent preferred.
• Experience working with satellite WAN environments is an asset.
• Ability to administer and troubleshoot Cisco routing, switching, and firewall components.
• Strong diagnostic skills across wired/wireless, WAN, and satellite connectivity issues.
• Ability to work independently in remote locations.
• Strong communication, documentation, and organizational abilities.
• Ability to coordinate with network service providers.