Technical Support Software Specialist

Join Constellation Home Builder Systems as a Software Specialist, offering technical support to customers while tackling software issues for the Constellation Suite. Apply your analytical skills to ensure timely resolutions and excellent service.

In this role, your primary focus is providing software assistance to clients, resolving technical issues, and documenting challenges accurately. You will work closely with the development team to relay software problems and attend product training sessions. Keeping track of issue resolutions and collaborating with team members is vital for improving customer experience.

Key Responsibilities:

• Provide direct software support to Constellation clients

• Document and communicate issues with development

• Track issues in the call management tool accurately

• Attend product training and team meetings

• Make recommendations for service improvement

Requirements:

• Bachelor's degree in relevant fields

• Background in customer support

• Familiarity with accounting and construction terms

• Proficiency in remote access utilities

• Excellent interpersonal and time management skills

Bring your technical support capabilities to Constellation for impactful customer service in the software realm.
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