Software Specialist

Software Specialist – Constellation Home Builder Systems

• Provide software support directly to customers, investigating and resolving first level issues for Constellation Suite of Products.
• Work closely with development to document and communicate software‑related issues.
• Track all reported issues accurately and timely in our call management tool.
• Meet all defined service levels for unresolved problems, reassigning tickets to appropriate internal/external teams.
• Apply technical aptitude (operating systems, PCs, printers, remote control utilities, etc.) to resolve client issues.
• Advise the Customer Care Manager on sensitive client situations.
• Attend and participate in team meetings.
• Attend CHS product training as required.
• Make recommendations to address problems, improve service, and provide enhanced support.
• Develop frequently asked questions (FAQ) documentation.
• Work shifts may vary to accommodate maximum help desk coverage.
• Attend service release handoff meetings as requested.

• College/University degree in Business Administration, Computer Science, or related discipline.
• Customer Support Experience.
• General accounting/costing knowledge.
• Courses or experience in residential construction, commercial construction, property management, real estate management, and/or IT fields.
• Proficient in MS Windows applications.
• Comfortable using remote access utilities such as Remote Desktop and VPN.
• Superior analytical skills to resolve customer issues.
• Self‑managed, motivated, and able to work with minimal direction in a collaborative team environment.
• Excellent interpersonal skills, both verbal and written.
• Provide courteous, friendly, and professional communication with external and internal stakeholders.
• Ability to adapt to a fast‑paced environment.
• Excellent time‑management and ability to set priorities while managing conflicting demands.
• Positive team attitude and ability to collaborate with team members and co‑workers.
• Works well under pressure.

The estimated base salary range for this role is CAD $67,500.00 - CAD $82,500.00 per year. The posted range is a good faith estimate and may vary based on location, experience and other relevant factors.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We are an equal opportunity employer and do not discriminate against any employee or applicant based on race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Pe