Lead Technical Operations Incident Management and Reliability

Position: Lead Technical Operations for Incident Management and Reliability
Drive operational excellence as a Technical Service Operations Lead. Your expertise will enhance incident management, improve communication, and support high-availability platforms effectively.

In this pivotal role, you will coordinate incident response and collaborate with cross-functional teams while analyzing production issues. The position requires strong incident management experience with ITIL knowledge, observability, and technical operations expertise. You'll thrive in a dynamic environment focused on enhancing platform reliability and addressing operational challenges.

Key Responsibilities:

• Serve as Incident Commander for high-impact incidents

• Manage incident communications to stakeholders and customers

• Conduct blameless Post-Incident Reviews (PIRs)

• Analyze trends and production bugs proactively

• Enforce incident management frameworks across teams

Requirements:

• 6+ years in incident management or technical operations

• Proven ability to coordinate multi-team responses

• Strong ITIL foundation and communication skills

• Technical expertise in observability tools like Datadog

• Comfortable with 24/7 operations and on-call duties

Elevate platform reliability and lead the charge for continuous improvement in incident management processes.
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