Contract Manager, Commercial Airlines

Contract Manager, Commercial Airline

Reporting to the Assistant Deputy Minister, Corporate Services, the Contract Manager, Commercial Airline is responsible for the comprehensive oversight, coordination, and performance management of the Government of Nunavut’s Service Agreement for Medical Travel, Family Services Travel, Duty Travel, and Less‑Than‑Load (LTL) Air Freight (2025 Travel Agreement). This role ensures that all contractor‑delivered air transportation services meet GN requirements related to safety, reliability, customer service, equitable access, Inuit employment, pricing structures, and contractual obligations.

The position also supports GN departments through technical guidance, issue resolution, operational analysis, and reporting. It operates at GN‑wide scope and serves as the primary Government of Nunavut administrator for the 10‑year Travel Agreement. The incumbent continuously coordinates with Health, Family Services, and Government of Nunavut staff responsible for travel and freight, as well as engages directly with the contractor’s operational units, federal agencies, airport authorities, and community stakeholders.

Responsibilities include validating pricing adjustments such as Fuel Adjustments and the Aviation Inflation Adjustment, monitoring Public Service Obligation route requirements, managing GN’s volume commitments, and leading service recovery and complex dispute resolution processes.

• Administers all components of the Travel Agreement, ensuring GN and contractor compliance with contractual, operational, financial, safety, and regulatory requirements.
• Interprets complex contractual provisions and provides guidance to GN departments on the correct application of Agreement terms.
• Conducts comprehensive performance monitoring across Medical Travel, Family Services Travel, Duty Travel, and LTL Freight programs.
• Provides continuous oversight of operational performance across all contracted airline services, monitoring key indicators including flight reliability, cancellations, delays, system outages, schedule changes, and network disruptions.
• Maintains strong operational communication channels with the contractor’s System Operations Control Centre (SOCC), station managers, customer service teams, reservation units, and freight operations to identify issues early and ensure timely resolution.
• Oversees Performance Credit Matters, including identifying deficiencies, validating supporting evidence, and recommending appropriate credits or penalties.
• Leads development, implementation, and updates of exception management, service recovery procedures, and service interruption protocols.
• Leads comprehensive oversight of all reporting obligations under the Travel Agreement, ensuring all contractor submitted monthly, quarterly, and annual reports are accurate, complete, and compliant with GN standards.
• Collaborates with federal transportation agencies, airport authorities, and regulatory bodies on matters that affect GN mandated services, operational standards, or northern aviation requirements.

The knowledge, skills, and abilities required for this position are usually obtained through the completion of an undergraduate degree in business administration or related field from a recognized institution with a minimum of 3 years related experience, including but not limited to airline, travel management and/or airport management experience. Accreditation from industry professional organizations such as the Supply Chain Management Profession, Certified Project Management and or the Canadian Professional logistics institute is a strong asset.

This is a Position of Trust requiring a satisfactory Criminal Record Check.

The Official Languages of Nunavut are Inuktut, English, and French. Applicants may submit their resume in any of the official languages of Nunavut. Fluency in more than one of Nunavut’s official languages would be considered an asset. Knowledge of Inuit communities, culture, land, Inuit Qaujimajatuqangit, Inuktut and experience working in a northern cross‑cultural environment are also considered assets.