Service Manager

Join to apply for the Service Manager role at The Cook & Boardman Group, LLC

Join The Cook & Boardman Group, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. At The Cook & Boardman Group, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem‑solver, innovator, or passionate about service, you’ll thrive here.

• Comprehensive Benefits:
  Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance:
  Generous paid time off for rest, family, and self‑care.
• Career Growth:
  You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in‑house development program.
• Supportive Culture:
  Innovation, creativity, and teamwork are at the heart of everything we do.

• Work with Service Coordinators regarding scheduling and dispatch of tickets in their territory.
• Delegate and direct service tasks; monitor the progress of all current and pending tickets.
• Oversee all services and work spaces in the shop and the field.
• Respond to and resolve service tickets.
• Consistently deliver incredible customer service experiences by offering knowledge and advice and answering questions and concerns.
• Act as the highest local source of information for all service, inventory, and product‑knowledge concerns and work process mailers (for both employees and customers).
• Manage and update tickets for invoicing.
• Communicate and maintain good relations with customers.
• Monitor employee work and provide frequent progress reports to improve employee satisfaction and efficiency.
• Follow and abide by all industry standards, regulations, and laws.
• Help train new employees in company procedures, including safety and work processes.
• Stay current on industry standards and any innovations, materials, tools, and/or processes that can benefit the company.
• Manage at minimum a team of 2.
• Other relative duties as assigned.

• High school diploma or equivalent.
• 3+ years of experience in the physical security/IT field.
• Obtain and maintain relevant certifications.
• Experience in configuring access control and surveillance systems.
• Excellent external and internal communication skills.
• Solid organization, attention to detail, and multi‑tasking skills.
• Success at managing a wide array of tasks and projects and an ability to thrive in a fast‑paced work environment.

This position requires physical activity consistent with a construction or installation environment. The employee will spend more than two‑thirds of their time standing, kneeling, crouching, stooping, using hands to handle or feel, and reaching with hands and arms. Approximately one‑third of the time may be spent walking and engaging in verbal communication or listening. Frequent lifting and moving of materials weighing between 25 and 50 pounds is required.

This role may involve travel to project sites and exposure to a variety of environmental conditions. These may include outdoor weather, proximity to forklifts or other heavy machinery, and the use of hand tools or hardware. Employees may be subject to frequent heavy lifting and other physical demands typical of a construction or warehouse environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Construction