Client Success Engineer

At Classroom Mosaic, we're transforming instructional improvement by enabling K12 leaders to capture, measure, and understand the teaching and learning happening in their classrooms. As a Client Success Engineer, you'll be the technical expert who ensures our platform is successfully deployed and adopted across school districts nationwide. You'll own the complete implementation journey for our partner schools and districts through design, build and deployment.

We're looking for a tech-savvy problem solver who enjoys working directly with clients and can quickly learn new systems. You'll collaborate across teams to ensure that Classroom Mosaic is embraced and effectively used to improve teaching and learning.

• Lead end-to-end implementation of Classroom Mosaic, from design to full adoption, ensuring successful outcomes for school district partners

• Serve as the primary technical advisor for clients, managing all aspects of onboarding including system integration, account setup, and platform optimization

• Analyze client requirements and transform them into actionable implementation plans

• Dissect client’s process specifications and build a solution to meet those needs

• Collaborate across growth, client success, engineering, and operations teams to support implementation processes

• Assist growth team in pre-sales activities by setting up product demos and answering technical questions, specifically those with complex technical requirements

• Manage and resolve support tickets according to SLAs, prioritizing based on client segment, urgency, and impact

• Create project documentation, procedures and best practices for implementation services while managing requirements, scope and timeline for the project

• Build rapport with clients in order to understand their unique school district and provide expert platform recommendations and added value

• Maintain a thorough understanding of the Classroom Mosaic platform and stay up to date with the product timeline

• Serve as an ambassador and advocate for clients by providing them with the tools and training needed to be successful while communicating feedback to internal teams

• Strong coding experience is required, experience with with Ruby and SQL is preferred

• Demonstrated ability to master new technologies quickly, with experience implementing complex technical systems

• Expert project management skills with proven track record of delivering multi-phase implementations on time and within scope

• Experience with education technology rostering solutions (e.g., Classlink, Clever, One Roster) strongly preferred

• Ability to be collaborative, detail-oriented, and committed to exceptional client service

• Strong analytical and problem-solving skills, including problem identification, analysis, plan of action, and follow through

• Advanced communication skills (verbal, written, and presentation) with the ability to translate complex information into easily digestible communications, including messages and presentations

• Adaptability and flexibility in a fast-paced, high-growth environment

• Ability to conduct a client kickoff or tech demo meeting

• Can consistently adhere to processes and maintain up-to-date internal systems with client information and interactions

• Proficiency in CRM and customer support software, as well as Google Workspace/Microsoft Office

• Self-motivated with the ability to work independently and inspire team growth

• Bachelor’s Degree or higher (preferred)

• Proven track record in implementation engineering, technical project management, or educational technology deployment

• 2+ years experience leading SaaS implementations in customer-facing roles

• Experience implementing education technology solutions for school districts is…