General Manager

General Manager

Location: Irmo, SC

Direct Reports: 4

Report To: Vice President/General Manager

Department: Administration

Responsible for managing sales and order fulfillment at the branch, developing strategic plans, overseeing P&L, budgeting, leading management teams, ensuring customer satisfaction, and controlling costs.

• Adhere to the highest standards of personal ethics and company policies.
• Promote a culture of safety, accountability, and shared responsibility.
• Execute Pella Corporation’s three imperatives:
  Market Share, Growth, Profitability, and Customer Satisfaction.
• Hire, train, develop, motivate, and evaluate key managers (Sales, Operations, Finance, Installation, Service).
• Set, monitor, and communicate sales, growth, and profitability goals at segment and individual levels.
• Analyze market research, direct marketing initiatives, and recommend creative selling techniques and order fulfillment processes.
• Develop and maintain deep knowledge of Pella products, systems, and sales processes to identify and maximize growth opportunities.
• Plan, manage, and review segment budgets and monthly performance, identify successes, and submit accurate forecasts.
• Ensure accurate revenue and cost measurement, strategic pricing, and overall branch profitability.
• Advise managers on escalated customer disputes, employee issues, and operational challenges.
• Champion continuous improvement initiatives throughout the organization.
• Coordinate communication and integration across management teams, functional areas, and corporate partners.
• Implement and enforce company and department policies and procedures.
• Attend professional seminars, workshops, and conduct ongoing learning to stay current with business trends.

• Bachelor’s degree from a four‑year college or university; or 7–10 years of related experience and/or training; or equivalent combination.
• Outstanding problem‑solving skills and responsiveness to urgent issues.
• Strategic thinker who champions change and innovation.
• Strong analytical and organizational abilities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and the ability to learn proprietary software.
• Strong business acumen.
• Ability to understand and communicate basic mathematics associated with operational costs and revenue.

• Competitive Compensation
• Insurance (medical, dental, vision) – first month after 30 days of employment
• 401(k) matching: 50% up to 6% after 1 year of employment
• 10 Paid Holidays
• 3 weeks PTO (vacation & sick time)
• Life Insurance – company paid equal to base earnings

• Team‑oriented, employee‑first culture that focuses on growth and continuous improvement.
• Commitment to customer satisfaction, safety, and operational excellence.
• Strong emphasis on work‑life balance and professional development opportunities.
• Culture of building lasting relationships with people within the organization and the industry.