Customer Experience Associate

Why You’ll Love Working Here

If you’ve ever wanted a role where your work truly matters—where clients rely on you, teammates appreciate you, and your excellence directly impacts a scaling company—this is it.

In this position, you are the face and heartbeat of Print BLVD for our best clients. When they think of us, they think of you
: your responsiveness, your care, and your ability to make complex things easy.

This is a relational role, not a transactional one. You will build long-term partnerships, protect brand standards, and deliver white-glove service that sets us apart in the print industry.

This opportunity is for you if you want to join a growing, family-first, integrity-driven team where you’ll be supported, challenged, and given space to grow personally and professionally.

This opportunity is NOT for you if you’re looking for a simple 9–5 with minimal responsibility, avoid hard conversations, or dislike being relied on for accuracy and follow-through. Our clients count on us, and we count on each other.

Print BLVD is a specialized print + logistics partner for companies spending $50,000+ annually. We support high-volume organizations that depend on precision, compliance, and consistency. We’re scaling aggressively—and this role is one of the most important hires we’ll make.

Our Core Values

We Champion Excellence

You use systems, checklists, and double-checks. You care about the details because the details protect our clients.

We Build With Integrity

You communicate honestly and professionally—even when it’s uncomfortable. Trust matters more than shortcuts.

We Collaborate as One Team

We win together. No egos, no silos, no drama. Just a group of people who step up for each other.

We Solve Innovatively

Challenges don’t stop us—when a door closes, we build a window. Optimism and persistence are essential here.

What You’ll Do

Client Communication & Relationship Management

• Serve as the primary point of contact for our top accounts.
• Set clear expectations, deliver timely updates, and ensure every client feels supported and valued.
• Communicate tough or disappointing news with empathy, professionalism, and ownership.

Vendor Coordination & Project Execution

• Manage order timelines, coordinate with our print/logistics vendors, and anticipate bottlenecks.
• Maintain impeccable documentation.
• Identify and resolve issues before they become problems.

Quality Assurance & Process Improvement

• Be aware of metrics like response time, accuracy, fulfillment, and client satisfaction.
• Spot patterns, inefficiencies, or repeat mistakes—and propose improvements.
• Support the team by creating or updating SOPs where needed.

Proactive Problem Solving

• Handle rush orders, missing files, vendor slips, and unexpected obstacles with calm, solution-focused thinking.
• Provide alternative paths, backup plans, and creative options to keep projects on track.

Why This Role Stands Out

Growth Culture

You’ll receive mentorship, clear expectations, and a path for advancement as we scale.

Meaningful Impact

Your work protects our best clients, strengthens our reputation, and directly supports our $10M growth path.

Workplace Flexibility

We operate Monday–Friday, 8am–4pm, aiming for 35–40 hours/week, with flexibility for family needs and occasional client-driven urgencies.

Who You Are

Detail-Oriented & Process-Driven

You double-check your work, follow systems, and deliver polished, accurate outcomes.

Customer Service Champion

You’re highly responsive, proactive, and able to communicate clearly—even when conversations are tough.

Quick Learner & Tech-Confident

You pick up new software fast and enjoy using tools to stay organized.

Positive & Team-Oriented

You avoid gossip, choose solution-focused language, and elevate the energy of the people around you.

Conscientious & Reliable

You take pride in your work, step up when needed, and value a family-first workplace where reliability runs both ways.

If you’re excited about delivering exceptional service and want to grow with a company that values integrity and excellence, apply today!