Systems Support Specialist

IT Support Specialist - Job Overview

About the Role:

This IT Support Specialist position focuses on providing the field with the technical support they need while protecting the integrity and security of the company’s IT systems. You’ll serve as a primary point of contact for a wide range of technical issues in a fast‑paced, quality‑driven environment.

• Taking calls and triaging, troubleshooting, documenting, communicating, escalating, and resolving issues across many technologies, including:
• Commercial, cloud‑based, and proprietary software
• Servers, configurations, and protocols
• PCs, AV equipment, and peripherals
• Active Directory and user access
• Network connectivity, security, and operations
• Onboarding, integration, and acquisitions
• Automation tools and emerging technologies
• M‑F 7‑6 or 7‑4 or 9‑6 shift

• 3+ years of IT support experience
  , ideally across multiple technical areas
• Strong working knowledge of Windows and O365
• Understanding of network architecture and security principles
• Experience performing remote triage and troubleshooting issues ranging from single‑user problems to enterprise‑level network incidents

• Ability to act as the primary contact for diverse IT support needs
• Strong adaptability and prioritization skills
• Fast learner who can absorb and apply new technical concepts
• Clear communicator across multiple channels and with users of varying technical skill levels
• Experience with any of the following is a plus:
• Cisco & Fortinet network equipment
• Net Box, PRTG, Putty
• CUCX, CUCCX, RDP, VOIP
• Service Now, Asset Management, ISE, iBoss
• Active Directory, Any Connect, PsExec, Power Shell
• SharePoint, Printer Admin, Access, Excel, SCCM
• iOS, Android, MDM solutions

• Help desk support
• Troubleshooting
• Active Directory
• O365 / Office 365
• Remote support
• Customer service
• Technical support
• Service desk & ticketing systems
• Phone support
• Service Now
• Application support
• Power Shell

• Contract‑to‑hire position
• Onsite
  , with potential to shift to hybrid after permanent conversion

This is a Contract to Hire position based out of Irondale, AL.

Pay range: $22.00 – $25.00/hr.

Benefit eligibility may vary by job & classification. Temporary role benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee & dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jan 20 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.