Systems Support Specialist
Listed on 2026-01-11
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IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
* IT Support Specialist - Job Overview
* * About the Role
* This IT Support Specialist position focuses on providing the field with the technical support they need while protecting the integrity and security of the company's IT systems. You'll serve as a primary point of contact for a wide range of technical issues in a fastpaced, quality driven environment.
Your responsibilities include taking calls and triaging, troubleshooting, documenting, communicating, escalating, and resolving issues across many technologies, including:
* Commercial, cloud based, and proprietary software
* Servers, configurations, and protocols
* PCs, AV equipment, and peripherals
* Active Directory and user access
* Network connectivity, security, and operations
* Onboarding, integration, and acquisitions
* Automation tools and emerging technologies
* M-F 7-6 either 7-4 or 9-6 shift
* Experience Requirements
*
* * 3+ years of IT support experience*, ideally across multiple technical areas
* Strong working knowledge of
* Windows* and
* O365
*
* * Understanding of network architecture
* and
* security principles
*
* * Experience performing remote triage
* and troubleshooting issues ranging from single user problems to enterprise level network incidents
* Specialized Skills
* * Ability to act as the
* primary contact
* for diverse IT support needs
* Strong adaptability and prioritization skills
* Fast learner who can absorb and apply new technical concepts
* Clear communicator across multiple channels and with users of varying technical skill levels
* Experience with any of the following is a plus:
* Cisco & Fortinet network equipment
* Net Box, PRTG, Putty
* CUCX, CUCCX, RDP, VOIP
* Service Now, Asset Management, ISE, iBoss
* * Active Directory, Any Connect, PsExec, Power Shell
* * SharePoint, Printer Admin, Access, Excel, SCCM
* iOS, Android, MDM solutions
* Core Skills
* * Help desk support
* Troubleshooting
* Active Directory
* O365 / Office 365
* Remote support
* Customer service
* Technical support
* Service desk & ticketing systems
* Phone support
* Service Now
* Application support
* Power Shell
* Additional Details
*
* * Contracttohire* position
* * Onsite*, with potential to shift to
* hybrid* after permanent conversion
* Job Type & Location
* This is a Contract to Hire position based out of Irondale, AL.
* Pay and Benefits
* The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
* Workplace Type
* This is a fully onsite position in Irondale,AL.
* Final date to receive applications
* This position is anticipated to close on Jan 20, 2026.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy,…
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