HVAC Service Technician

Overview

Job Title:

Service Technician I (1 Years Experience) |

Reports To:

GM |

Location:

Norrell Service Center, 2524 Commerce Square West, Irondale, AL 35210

Top pay for top performers, including incentive and bonus opportunities (depending on position). Generous PTO and company benefits are provided.

• Up to $130,000 on average First Year Total Compensation. Total Compensation is Hourly plus Spiffs/Commissions (depending on center).
• 30+ days of paid time off across the first years and later cycles (examples include 20 paid days off within the first year; 25 paid days off after the 2nd year; holidays included).
• Company-sponsored Medical, Dental, and Vision Insurance programs.
• Company-provided smart phone, tablet, uniform plan, and tool replacement program.
• Training Academy for professional development.
• Best-in-class 401(k) Retirement Savings Plan with company matching contributions.
• Company-paid employee Life Insurance with options for you and your family.
• Short-term and Long-term disability insurance options.
• Supplemental benefits such as legal advice, pet insurance, and health advocacy programs.

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Inspects equipment and performs diagnostics to identify potential problems and prevent breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Delivers and removes parts and equipment needed to complete service work.
• Records all required information on a handheld device and completes forms and paperwork accurately; collects payment from customers.
• Communicates with dispatch to provide status updates on activities and availability.
• Delivers excellent customer service and sustains high levels of customer satisfaction.
• Promotes products and services to customers and communicates leads to the Sales and Service Coordinator.
• Ensures company property, vehicles, and tools are properly used, maintained, and accounted for.
• Represents the company professionally, honestly, and ethically in all business matters.
• Follows standard procedures and ensures vehicles are stocked, returns defective warranty parts, and reorders stock as needed.
• Performs similar/other duties as needed and maintains regular, reliable attendance.

• Reports unsafe acts, conditions and hazards to the supervisor/manager immediately.
• Reports contraventions of legislation or company policy, procedure or program to the supervisor/manager immediately.
• Carries out corrective actions within area of control and uses required PPE.
• Complies with company program(s) and procedures; operates devices and equipment as prescribed.
• Participates in safety initiatives, teams, or committees and reports injuries or incidents promptly.
• Provides input on safety improvements to eliminate exposures; does not perform acts that endanger others.
• Works in compliance with applicable legislative requirements.

• High school diploma or GED with additional HVAC training and 1 year of experience; technical training certification required.
• Must possess all valid licensing or certifications as required by local regulations for the work area.
• EPA and safety certifications required.
• Skilled at servicing heating, air conditioning, ventilation equipment and related accessories.
• Proficient mechanical aptitude and ability to operate required tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems on HVAC equipment.
• Proficient at startup, balancing airflow, and aligning belts and pulleys with minimal supervision.
• Proficient in installing basic duct fittings and troubleshooting/repairing related systems (electronic air cleaners, refrigeration, hot water, steam boiler systems, humidifiers).
• Effective communication skills with customers and colleagues; strong time-management and organizational skills.
• V…