Customer Desk Administrator

Position: Customer Hire Desk Administrator
Job Role:

Customer Hire Desk Administrator
Rota:
Monday – Friday – DAYS
Salary: £28,000

My client, a large Plant Hire company with depots across the UK. Due to their continued success, they are now looking for a skilled Customer Hire Desk Administrator to join their ever-growing team.

The role of Customer Hire Desk Administrator in brief:

Query resolution, dealing with complex invoice queries and order holds end to end, ensuring correct action is in line with current process and policies
Assist with the holds report by delegating root causes out to the business ensuring these are actioned through to resolution
Liaise with procurement and suppliers to resolve invoice queries efficiently
Ability to take ownership of workload, can prioritise and organise without supervision whilst remaining part of the team
Take responsibility of invoice queries to ensure that they are dealt with in a timely manner
Identify common and reoccurring issues and escalate to management
Assist with telephone calls to site requesting revised estimated offhire dates

The ideal candidate for the Customer Hire Desk Administrator:
Previous experience in a Plant, Powered access, Tool or Material Handling industries.
Good knowledge of Microsoft packages, and computer skills in general.
Good communication skills.

Next steps:
If this sounds of interest in this Customer Hire Desk Administrator role or you are looking for advise on your next career move, please contact Shane at Kemp Recruitment on (phone number removed) or apply with an up to date CV.

INDSHW