Retail Security Officer

Job Location: ASDA - Irvine

Pay Rate: £13.10 per hour

• Protect our customer's property, people, and assets by providing security services in accordance with the site's published Assignment Instructions (AI) and any subsequent changes.
• Deliver results that meet or exceed key performance indicators/service level agreements through full responsibility and accountability, aiding in contract retention.
• Undertake additional training for continuous self‑development.

• Be aware of and ensure compliance with all policies, legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
• Fully complete all tasks and duties on site as defined within the published Assignment Instructions.
• Proactively review and suggest amendments to the Assignment Instructions to improve service levels.
• Maintain compliance with industry and statutory legislation, obtaining a front‑line licence in Security Guarding or Door Supervision, and CCTV PSS SIA Licence, and additional contract courses.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work systematically, methodologically, and orderly.

• Complete all required competency training.
• Undertake additional training for continuous development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge.
• Renew licence 16 weeks before expiry.

• Identify and report any health & safety hazards or potential hazards on site.
• Stay alert to threats or changes in the environment and take appropriate actions to reduce risk of disruption, loss, or damage.
• Use common sense and initiative; involve others when a situation appears threatening.
• Maintain professional conduct with difficult situations and challenging customers.
• Complete accurate, detailed notebook entries after any incident for incident reporting.
• Keep to schedules and demonstrate commitment to Mitie and the client.
• Ensure check calls are carried out at the allocated time slot per Assignment Instructions.
• Call emergency services and the Communication Centre to report all incidents.

• Previous security experience.
• Valid SIA licence.
• SC clearance desirable.

Access to a flexible benefits scheme, virtual GP, salary finance, MiDeals discounts, cycle‑to‑work scheme, life cover, save‑as‑you‑earn, Mitie Stars recognition, and career development opportunities.