Family Navigator - Family Forward Ayrshire; x

Be the one person families can rely on Family Forward Ayrshire is recruiting Family Navigators to provide holistic, relationship-based support to families across Ayrshire.

This is not a traditional key worker role. We are looking for people who understand that meaningful change starts with trust and that families are experts in their own lives.

As a Family Navigator, you will walk alongside families through periods of challenge, helping them identify goals, access support and build lasting positive change.

About the role

You will be the main point of contact for a caseload of families, working with them to understand their strengths, challenges and aspirations. Together, you will create a whole-family plan that reflects what matters most to them.

You will coordinate support across a range of specialist services, advocate on behalf of families when needed and help remove practical barriers through access to the programme's Family Support Fund.

This role involves home visits, collaborative working with partners and a commitment to flexible,responsive and trauma-informed practice.

• Build trust quickly and maintain positive relationships
• Have experience supporting families, individuals or communities facing disadvantage
• Can work creatively and flexibly to meet individual needs
• Are confident coordinating support from multiple agencies
• Have sound safeguarding awareness and judgement
• Are organised and able to manage a varied caseload
• Share our commitment to voluntary, strengths-based and trauma-informed approaches

• Have lived experience of navigating support services
• Have worked in family support, health, housing, community development, welfare rights or related fields
• Have strong connections within Ayrshire communities

• Make a genuine difference to families' lives
• Work within an innovative whole-family model
• Receive training and ongoing professional development
• Join a supportive and collaborative team
• Be part of a programme focused on long-term outcomes, not short-term targets
• Company Pension scheme
• Flexible and supportive working arrangements
• Disability Confident Employer

Equality and Inclusion We are committed to building a diverse workforce and welcome applications from all sections of the community. Applications from people with lived experience of poverty, caring responsibilities or barriers to employment are encouraged.

CEIS Ayrshire is a Living Wage and Living Hours employer.

CEIS Ayrshire and TACT are recruiting jointly as part of this programme, view the TACT posts here.