Customer Delivery Driver Riverway Extra

Availability Window

• Sun: 08:00 – 23:00
• Mon: 08:00 – 23:00
• Wed: 08:00 – 23:00
• Fri: 08:00 – 23:00

Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours each week, but you can work fewer hours – a minimum of 12 – if that suits you. We’ll schedule your hours within the availability window and give you three weeks’ notice of your shifts. If your availability matches closely but isn’t an exact match, we’re happy to consider you. Please read more.

• I ensure the van and trays I use are clean and kept tidy / organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer’s time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you".
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.

• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

We welcome everyone and value diversity, equity and inclusion. Whatever your background, we strive to create a place where everyone is welcome.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, drinks, bakery and driving roles.