Director, Quality Customer Complaints

Job Summary

The Marketing Administrator will support the marketing department with various administrative tasks to ensure smooth operations of the department. This role requires a high level of efficiency, attention to detail, and project management skills. You will play a key part in enabling smooth collaboration between internal teams and external stakeholders by managing processes, tracking deliverables, and handling administrative workflows.

• Provide administrative support in the planning, coordination, and execution of marketing activities and campaigns
• Coordinate the execution of medical education programs and KOL engagements, ensuring accurate tracking, documentation and internal alignment
• Manage data entry and updates in internal systems (Med Compli), and tracking tools.
• Support the organization and coordination of external engagements, including vendor communications, venue arrangements, and follow-up tracking
• Process invoices and maintain accurate budget tracking records for marketing projects
• Collect and organize data related to marketing campaign performance; support the preparation of routine status reports
• Maintain accurate records of marketing materials in the document control system, ensuring compliance with internal review processes
• Collaborate cross-functionally to resolve operational bottlenecks, anticipate team needs and improve efficiency (pro‑active attitude)
• Perform general administrative tasks or special projects as needed to support the marketing organization

• Prior experience working within a high performing marketing organization and sales teams in a medical device company (B2B)
• Experience with professional engagement of high-level external stakeholders (HCP, KOL)
• Proficiency in Microsoft Office and marketing software (e.g., CRM, Medcompli, COUPA)
• Excellent organizational and project management skills, attention to detail and the ability to manage and prioritize multiple tasks and responsibilities simultaneously under tight timelines and in a fast‑paced environment
• Proficiency in document control and asset management systems, such as Microsoft SharePoint and Oracle Agile PLM
• Experience with graphic design software (e.g., Adobe Creative Suite) is a plus, but not mandatory
• Strong written and verbal communication skills
• Creative thinking and problem‑solving skills
• Must be detail‑oriented and flexible and bring positive attitude
• Ability to work independently and as part of a team
• Pro‑active attitude

Bachelor's degree in Marketing, Communications, or a related field

The anticipated salary range for this position is $160,000 - $210,000 plus benefits. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, and experience.

This position also qualifies for up to 20% annual bonus based on Company, department, and individual performance.

Masimo offers benefits such as Medical, Dental, Vision, Life/AD&D, Disability Insurance, 401(k), Vacation, Sick, Holiday, Paid Maternity Leave, Flexible Spending Accounts, Voluntary Accident, Critical Illness, Hospital, Long‑Term Care, Employee Assistance Program, Pet Insurance, on site Wellness Clinic, Fitness Center, and Café; all benefits are subject to eligibility requirements.

This position primarily works in an office environment, but home‑based can be evaluated. It requires frequent sitting, standing and walking. Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities. Both local and international travel will likely be necessary and required, so the ability to operate a motor vehicle and maintain a valid Driver’s license is required.

The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.