Trailing Document Specialist

The Post Closing team at Zillow Home Loans is a collaborative, high-performing group dedicated to delivering outstanding service and operational excellence throughout the mortgage lending process. Team members work closely together, sharing knowledge and supporting one another to achieve shared goals. The team cultivates a respectful, inclusive, and solution-focused environment, making the workplace both productive and rewarding. As part of this team, your contributions are recognized and celebrated, and you’ll help uphold Zillow’s reputation as a leader in post-closing operations.

As a Trailing Document Specialist at Zillow Home Loans, you will play a crucial role in the mortgage lending process.
This is an on-site position based in our Irvine, CA office
. Your primary responsibilities will be to process and manage recorded mortgage documents and final title policies, ensure compliance with investor and agency guidelines, and maintain accurate records. You will follow up on aging documents, review documents for errors and obtain corrections, and ensure work is completed in a timely manner in accordance with investor guidelines.

You will get to:

• Receive final title policies and recorded Mortgages/Deeds of Trust
• Audit, scan, and upload documents to the LOS (Encompass)
• Communicate frequently with investors and title companies regarding pending or missing trailing documents
• Act as point of contact and escalation for document transaction resolution
• Prepare trailing documents for shipment to investors
• Resolve and correct missing, incorrect, unexpected, unrecorded, illegible, damaged, or otherwise unusable documents required in a mortgage collateral file
• Track and monitor file location and movement using database systems
• Handle administrative functions such as indexing, imaging, and scanning
• Keep management informed of any pending issues delaying collateral shipment (e.g., missing or incomplete trailing documents)
• Independently manage assigned tasks to meet turn times
• Maintain company service-level and turn-time standards, including return-call, return-email, and task-completion times
• Take on additional responsibilities, duties, or projects as assigned

This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $23.50 - $35.30 hourly. This base pay range is specific to these locations and may not be applicable to other locations. Actual amounts will vary depending on experience, performance and location.

You are a detail-oriented and proactive professional with a passion for accuracy and compliance in mortgage lending. You thrive in a fast-paced environment and are comfortable managing multiple priorities. Your strong communication and problem-solving skills enable you to collaborate effectively with both internal teams and external partners. You are committed to continuous learning, process improvement, and upholding the highest standards of integrity and quality in your work.

You take initiative, adapt to new challenges, and are eager to contribute to the success of your team and the organization.

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 1+ year of experience in…