Product Manager

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power, and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

The Product Manager is responsible for providing expertise for aftermarket product development, support, and training. They will also assist with the development of tools, presentations, communication documents, and work instructions related to the assigned aftermarket product range to support global regional aftermarket sales and operations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Promote Customer Focus throughout the organization.
• Develop the product portfolio for the assigned aftermarket product line
• Plan and build product offerings based on market needs and customer requests
• Develop the training material and programs needed to increase the knowledge and competence of regional employees based on assigned aftermarket product line
• Assist in the development of NCS Marketing collateral including tools, presentations, brochures, articles, press releases, etc., related to the product range.
• Coordinate product offering with equipment Product Company collaboration & information
• Facilitate continuous improvement of assigned product line offering
• Develop and implement global business process of assigned aftermarket product line
• Collaborate with Global Operations for implementation of processes and procedures related to execution and delivery of product line
• Participate in defining requirements and facilitating research related to product line
• Collaborate with NCS global sales, service centers, and distributors to understand all necessary information to grow market share
• Collaborate with internal stakeholders to implement aftermarket product line offering across the global NCS organization
• Contribute to the global pricing strategy for assigned product line
• Responsible for product line profitability across the NCS global organization
• Oversee the development and distribution of technical bulletins related to aftermarket product line
• Work closely with the NCS Marketing Manager to plan and execute product launches, including communication strategies and training materials

• Contribute to the development of the Nikkiso CE&IG University aftermarket product management curriculum
• Participate in technical seminars, customer events, and trade shows as deemed necessary by the Director of Product Management.
• Support QMS requirements in areas of responsibility for conformance with international requirements, as well as state and federal regulations.
• Perform other responsibilities as assigned.
• Some domestic and international travel may be required.

Competencies

• Interpersonal, collaboration, and relationship building skills
• Presentation and written communication skills
• Ability to develop tools, presentation, brochures, articles, press releases, etc.
• Ability to develop training materials
• Judgment and problem solving
• Influence and negotiation skills
• Customer focus
• Critical thinking
• Results-driven accountability
• Knowledge of sales processes
• Technical and business acumen
• Continuous improvement and innovation mindset
• Ability to drive a vehicle and travel globally.

Work Environment

Work in both office and workshop environments at company and customer sites.

Competencies

• Interpersonal, collaboration, and relationship building skills
• Presentation and written communication skills
• Ability to develop tools, presentation, brochures, articles, press releases, etc.
• Ability to develop training materials
• Judgment and problem solving
• Influence and negotiation skills
• Customer focus
• Critical thinking
• Results-driven accountability
• Knowledge of sales processes
• Technical and business acumen
• Continuous improvement and innovation mindset
• Ability to drive a vehicle and travel globally.

Education and Experience

The ideal candidate is a results-oriented and experienced professional with a proven track record in Service environments leading the commercial aspects of product management.

• Bachelor’s degree or higher, preferably in business administration, marketing, or related field.
• 5+ years of experience in international manufacturing or aftermarket company.
• Experience in product companies or service companies is required.

• Technical experience with industrial equipment preferred.

• Knowledge of the NCE&IG Group’s products is preferred.

Physical Demands

• Stand, walk, sit, talk, hear, type, and write.
• Reach with hands and arms, bend, stand on a stool or climb, and use…