Coordinator Order Management

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Coordinator Order Management Apply locations Irvine time type Full time posted on Posted 30+ Days Ago job requisition  V91790
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Summary: This LSG position reports primarily to Order Management Supervisor - ECommerce, True Innovations and is a position located in Irvine, CA.

This role is highly cross-functional, engaging with retailers, logistics (internal and external), sales, planning and data analytics teams. The successful candidate will have experience with Ecommerce order management and possess strong analytical skills and exceptional organizational skills with an attention to delivering detailed and timely output.

Essential Duties and Responsibilities

Core tasks:
Order processing, Inventory Allocation, Inventory Feeds to Retailers & Marketplaces, acknowledging orders in customer portals, create summaries, out of stock cancellations, moving stock, adding manual orders, creating reports, cancellations, respond to OM related inquiries regarding status and tracking numbers, monitors data for discrepancies, participate in team trainings and the Order Drop to 3PL warehouses, to achieve fulfillment within a 48 hour window, or as required by Retailers and Marketplaces.

Oversee daily monitoring of shipments status per retailer guidelines. Ensure timely and accurate replies to Retailers on order status requests.

Be the main OM contact person for certain customer accounts.

Manage and provide solutions and corrections for OM related issues or concerns and escalate critical problems accordingly.

Work seamlessly with the logistics team to maintain SOPs with each 3PL warehouse. Maintain reports to monitor warehouse performance, financial and operational, for inbound shipments, order fulfillment and storage.

Work closely with Inventory Planning team to manage the flow of goods to various warehouse locations and establish reports to adjust container flow based on available inventory, actual demand, and warehouse occupancy.

Record all disputes, additional costs, returns, and damages related to eCommerce Orders and work closely with the Customer Service and Logistics team to validate any chargebacks, refunds and any additional costs. Propose solutions to increase efficiency, accuracy and minimize fees and penalties in the process.

Provide support and coordination within the Ecommerce Operations and other duties as required. Overtime as necessary

Qualifications

• Advanced Excel strongly recommended (Pivot tables, VLOOKUPs)
• Microsoft Dynamics, D365
• Strong analytical and strategic thinking skills
  • Ability to develop methodologies and execute analysis independently
  • Ability to quickly adapt and execute feedback
• Must have 3-5 years relevant experience in order management, logistics and supply chain. eCommerce experience will be highly regarded.
• Team oriented, positive, excellent communicator with strong problem-solving attitude and a demonstrated ability to handle multiple projects concurrently in a fast-paced working environment, with multiple functions across multiple time zones.

Fung Group is a pioneer for the consumer goods supply chain. With a rich history in import and export trading and global supply chain management dating back to 1906, our core businesses operate across the entire global supply chain for consumer goods including trading, logistics, distribution and retail. Today, we are focused on advancing new, disruptive technologies shaping the future of supply chains and exploring new opportunities for business growth through strategic innovation in retailing, new products, services or markets.

Across Fung Group, our core values of entrepreneurship, being humble and acting as one family, form the basis for our culture, business strategies and brand.