Billing Analyst

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This range is provided by First Service Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,000.00/yr - $90,000.00/yr

The Billing Analyst is responsible for First Service Residential’s contract analysis, review and documentation. This position is a critical and integrated member of the Finance team. The successful candidate will have previous related contract administration experience such as reviewing complex contracts and identifying billing methodology. The position requires an individual who is self-directed and capable of working autonomously or with the broader leadership team to achieve the business and financial goals of the company.

The role has a mix of recurring responsibilities and initiative-based work that provides a high degree of exposure to department and company leadership.

• Proactively communicate and collaborate with Business Development and Community Management Departments regarding the administration of management contracts. Responsible for maintaining and interpreting contracts and related documents for compliance with operating procedures regarding escalation and approval to management. Ability to identify areas of concern and validity of changes with current business processes.
• Draft language changes and cooperate with First Service Residential’s Legal Department and cooperatively with counsels during negotiations. General understanding of basic legal terminology and experience in working with legal teams and/or attorneys and paralegals; ability to examine and document attorney communication involving extensive redline versions of contracts.
• Identify negotiated contract language that impacts operational processes. Ensure that language is valid, and the affected parties can remain compliant.
• Gather, analyze, and enter current client and contractual information from Sales/Business Unit Leaders for monthly new business tracking, new contract requests, contract renewals, new association notices, terminated association notices, and any other information related to new business and contracts into relevant database systems. Identify potential areas of concern to Corporate Accounting and prepare a monthly memo communicating all new contracts, contract changes, and renewals to key internal departments.
• Manage the monthly billing setup process from collection of contractual documents to communication of relevant data.
• Contract monitoring throughout the life of the contract to include contract renewals, amendments, and to ensure new contracts are executed in compliance with company policy and confirm integrity of language.
• Audit, research and confirm all documents and related billing for accuracy. Complete regular internal auditing of contract data, corporate accounting invoicing databases and/or any others as requested. Ability to evaluate and reconcile audited data and determine accurate billing methodology. Collaborate extensively with Corporate Accounting to understand and interpret system entry, billing rates and audit variances with past and current contracts to ensure billing and pricing accuracy.
• Support on-going migration of additional markets to Contracts Team; including auditing of data, billing rates, and billable items. Perform rigorous investigations of data sources to ensure accuracy.
• Set up all new monthly contract changes into billing system. Reconcile changes each month between billing and accounting systems.
• Operational understanding of business work flows and impacts to other departments based on potential language changes to contract verbiage. Develop and recommend innovative solutions to current processes.
• General understanding of system language and communicating with IT professionals to assist in programming changes/updates.
• Responsible for maintenance and organization of electronic contracts and other documents on the company intranet.
• Special projects/ad-hoc projects as assigned.

• Proficient and fluent in English and prior background in communicating with executive leadership and attorneys/paralegals.
• Excellent general math skills.
• Ability to determine next level involvement for problem resolution.
• Must demonstrate good judgment and critical thinking skill.
• Organizational and time management skills with a high sense of urgency in a time sensitive environment.
• High degree of business acumen and problem-solving skills. Aptitude to understand and collaborate within a cross-functional environment with both internal and external stakeholders.
• Ability to anticipate business needs and communicate with all mother members of the organization/department to complete assignments on time.
• Demonstrated integrity in research and commitment to accuracy. Drive to improve validity of data.
• Proficiency in MS Word and MS Excel.
• Excellent oral and written…