Assistant Director, Admission Operations​/CRM

At Chapman University, we believe collaboration thrives through in-person engagement. This position is fully on campus, and employees work alongside colleagues, faculty, students, and staff each day to support our vibrant university community.

Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis.

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.

Position Information

Position Title

Position Type

Position Type Regular

Job Number

Job Number SA88424

Full or Part Time

Full or Part Time full-time 40 hours weekly

Fair Labor Standard Act Classification Exempt

Anticipated Pay Range

Anticipated Pay Range $83,000-$88,000

Pay Range Information

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors.

The anticipated pay range is not a promise of a particular wage.

Position Summary Information

Job Description Summary

The Assistant Director of Admission Operations/ CRM assists the Director of Operations in developing and managing the Technolutions Slate system to support the Graduate and Undergraduate Admission counseling teams. Admission Operations creates and maintains applications, assists with the management of daily application processing, and overall maintenance of system functionality.

Responsibilities

Liaison with the Strategic Marketing and Communications team

• Collaborate on the collection of leads in Slate related to marketing campaigns
• Facilitate the sharing of data related to the evaluation process of campaigns to aid in decision making for department and marketing partners.

• Coordinate with Admission staff to plan annual changes
• Assist with managing the processing of applications during the admission cycle
• Assist with managing set up of checklists and rules for application processing
• Create and maintain documentation

• Update and maintain Application Status Page configuration for applicants, admits, and incoming students.
• Explore new features and optimization opportunities through the use of Slate portals with various constituencies, including students, parents, counselors, etc.
• Support functional users in developing queries, reports, and forms across the instance of Slate
• Support system integrations with 3rd party software for lead generation and record updates

• Collaborate with admission staff to create and maintain the Reader review processes to maximize efficiency and maintain best practices as defined by Slate documentation
• Create and maintain Reader Bin structure and associated system set-up rules
• Create and maintain documentation
• Audit and trouble shoot the processes throughout the admission cycle

• Research and share new features and opportunities for Slate that can improve the student experience and/or internal processes
• Support implementation of new features with documentation, testing, and staff training

• Bachelor’s degree, or…