Assistant General Manager

Assistant General Manager

The Assistant General Manager supports the General Manager to meet Board goals and objectives and is responsible to ensure effective and efficient day-to-day operations of the association, third party staff and vendors. This position reports directly to the General Manager.

Compensation: $/hr

Hours:

Wednesday - Sunday 9:00AM - 6:00PM (hours subject to change to accommodate business needs)

Your Responsibilities:

• Take resident calls and emails and address/follow up on issues within one business day.
• Read and interpret Governing Documents and display a thorough understanding of the Civil Code, and Governing Document hierarchy and provisions.
• Produce requested letters, reports and projects by the General Manager for Board Packets in a clean, orderly, and professional fashion.
• Provide backup for GM during absences.
• Consistent use and maintenance of Connect and all First Service applications.
• Process invoices with AVID system.
• Consistently update and maintain enforcement and violation processing. Produce requested violation letters in accordance with Civil Code.
• Monitor and address resident violations as required.
• Consistently maintain contracts, community and neighborhood documents and all operating materials.
• Attend and participate in Board of Director and Committee meetings as requested and taking minutes for Board approval.
• Set up bids/request for proposal process and send information to vendors and contractors and collate the bids/RFPs for Board approval process as required by GM.
• Transcribe and type documents and letters as required by the GM.
• Scan, email, file and maintain documents as requested by GM and as required to meet First Service Residential performance requirement tasks including overseeing the WIP drive and Connect.
• Update and generate any required Association and Management reports as requested by GM.
• Coordinate meeting logistics as required by GM.
• Work with patrol staff to issue residents access control information.
• Maintain an organized workspace.
• Complete company training as assigned, attend all mandatory company functions and adhere to First Service Standards of Operation including First Service University courses.
• Create regular community newsletter.
• Ideal Candidate experience:
  Customer service, great communication, HOA Property Management.
• Ability to work under tight deadlines and consistently meet those deadlines.
• Exhibit professionalism, professional attire, and demeanor always.
• Maintain reliable transportation to the community, if applicable.
• Demonstrate effective communication skills consisting of oral, written and listening skills.
• Demonstrate problem-solving abilities.
• Ability to draft correspondence and respond to inquiries and client concerns effectively and independently.
• Ability to multitask and work efficiently with periodic interruptions and unscheduled drop ins.
• Must be proficient with computer programs needed for the specific position including Microsoft Outlook, Word, Excel, and PowerPoint.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with co-workers, residents, and vendors by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifiers, and;
  
  respecting the diversity of our workforce in actions, words and deeds.
• Other duties as assigned.

Skills &

Qualifications:

• Proficiency in English
• Excellent general math skills
• Ability to define problems, collect data, establish facts, and…