Office Coordinator and Client Relations

JOB SUMMARY

The First Voice Our Clients Hear

Every kitchen, bathroom, and whole-home remodel we build starts with a phone call, and in this job you're the one picking up. As our Director of First Impressions, you'll be the warm, organized person who turns a homeowner's first question into a booked design consultation. You'll also keep our office, our marketing and our company culture running smoothly. If you love people, get a kick out of a well-organized system, and are always looking for ways to make things 1% better, we'd love to meet you.

Sea Pointe Design & Remodel is an award-winning residential Design-Build firm that has served Orange County homeowners for 40 years. We specialize in whole-home renovations, kitchens, bathrooms and additions. We're a close-knit team that takes both our craft and our culture seriously.

The primary responsibilities of the Office Coordinator & Client Relations role include but are not limited to the following:

• Answer and route all incoming calls, so every caller feels taken care of
• Schedule complimentary in-home design consultations for our Design Consultants
• Follow up promptly on every new inquiry by phone call, text, and email
• Assist past clients to through the handyman/warranty process and coordinate with the Production team
• Own our CRM and keep client and project information accurate and complete
• Scan completed job files and save on company server

• Track and provide weekly lead-status reports and update monthly Sales Report
• Manage Client Referral program
• Engage in local community groups through social media referring to Sea Pointe
• Assist with booking, planning, and facilitating educational client workshops

• Assist with set-up for quarterly company All-Staff meetings (food, tables, chairs)
• Assist with employee gifting or company apparel organization and inventory as needed
• Support the President and the sales leadership team as needed

• Lead our Fun Committee and plan the events that make Sea Pointe a great place to work!
• Coordinate with admin team for ordering of supplies

• Happy and positive. People trust you right away, and you make everyone feel welcome, whether it's a client or a coworker.
• Detail-oriented. You love a clean calendar, an accurate database and a process that works.
• Proactive. You spot what could run better and fix it without being asked.
• A clear, friendly communicator by phone, email and text
• Comfortable with CRM software and Microsoft 365. Experience with Job Tread or construction is a plus but not required.
• 5+ years in hospitality, customer service, reception, office admin or a similar role