Operational System Controls Associate

Job Description - Operational System Controls Associate (260000QT)

Job Description

Operational System Controls Associate - (260000QT)

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

The Operational System Controls Associate is responsible for supporting the daily execution of the testing and monitoring of key controls to ensure that HCA systems comply with applicable company Policies and Procedures. This role is responsible for supporting activities around root-cause analysis sessions, development of system solutions and implementation of developed solutions.

• Support executing and monitoring key operational system controls to ensure compliance with company policies and procedures
• Assist manager in investigating and validating control exceptions, system issues, and process variances to identify potential risks
• Support manager in identifying and escalating control gaps, compliance risk, and process deficiencies to management for timely resolution
• Partner and support manager in conducting root cause analyses for operational issues, control failures, customer impacts, development, implementation, and validation of corrective actions

• Support the manager with identifying and implementing process improvements to enhance operational efficiency and control effectiveness

• 2-4 years related experience supporting control execution, issue investigation, root-cause analysis, or operational process improvement.
• Experience using customer relationship management or comparable operational systems preferred.
• Bachelor’s degree or equivalent combination of education and relevant experience.
• Analytical and problem-solving skills sufficient to identify issues, review data, and support resolution.
• Ability to communicate system, process, and control information clearly.
• Working knowledge of operational controls, procedures, and issue escalation practices.
• Familiarity with customer service or financial services processes and workflows.
• Basic knowledge of root-cause analysis and process-improvement methods.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to learn and use CRM and other operational systems.
• Ability to organize work, follow established procedures, and meet deadlines.

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

• Hybrid flexibility – 4 days in office, 1 day remote
• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous…