Lead Associate

Lead Associate

The Rinks aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization.

This position is responsible for the supervision of part-time staff associates and the daily activities required to operate at The Rinks standard of service. This individual must thrive in a fast paced, dynamic environment and possess the ability to effectively communicate with and oversee a diverse population.

The starting hourly rate for this position is $27.00 per hour.

• Promptly assign duties to all Associates to meet the daily needs of the facility and ensure task completion.
• Oversee Associates in all areas of the facility to ensure 100% guest satisfaction, and to maintain a safe environment in accordance with The Rinks policies and procedures.
• Coach, counsel and discipline Associates in order to accomplish department objectives and ensure compliance with The Rinks policies and procedures.
• Demonstrate the initiative and commitment to communication and teamwork to ensure optimal guest service at all times.
• Actively promote the priorities of the company, including the company values and vision at all times.
• Provides quality customer service both internally and externally by using discretion and enforcing company service standards at all times.
• Participate in weekly/biweekly Lead meetings, and attend company Power Play sessions.

• Great Park/Poway, Facilities Lead Associate:
  Assist with the daily execution of Anaheim Ducks/San Diego Gulls practices and activities.
• Able to communicate rink programming information to guests with a high degree of knowledge and accuracy when escalated by an Associate.
• Resolve operations problems (Ticketing, Reservations & Enrollment in programs) in a skillful, expedient manner.
• Delegate the set up and tear down of facility signage and displays where applicable.
• Aide in the execution of special events and programs.

• Maintains a safe and healthy work environment by knowing and carrying out emergency procedures including follow-up documentation and reporting on injuries to guests or employees.
• Great Park/Poway, Facilities Lead Associate:
  Ensures that the facility consistently meets professional-level standards for the Anaheim Ducks/San Diego Gulls and visiting NHL/AHL teams.
• Ice Rinks:
  Assist in Ice Maintenance as needed to maximize efficiency. Operate the Zamboni and "edger", requiring ability to walk on the ice.
• Manage Associates who safeguard public sessions to assure exemplary Guest experience. Ice Rinks:
  Able to walk out onto the Ice surface to assist customers in emergencies.
• Monitor ice and inline rink surface conditions; delegates Associates to remove debris from surface and surrounding areas.
• Reports all maintenance requests to the General Manager in a timely manner.
• Lift and move hockey nets (weight between 81 – 120 lbs)
• Replace Rink glass and repair the rink system as needed (glass weight between 52 – 155 lbs)

• Responsible for distributing all cash drawers, deposits and safe monies to Associates.
• Daily documentation of sales reports including, but not limited to, cover reports, flash sales summary reports, ice utilization reports, food and beverage reports, Marty reports, over/short reports, and deposit summary reports.
• Required to complete daily audit reports to The Rinks accounting department and the facility's General Manager.
• Other duties as assigned

• Must be 21 years of age or older
• One or more years of management experience with the ability to delegate responsibilities preferred
• Ability to work a flexible schedule including nights, weekends, and holidays
• Excellent communications skills, both written and verbal
• Effective time management and organizational skills
• Rink experience preferred

Education - High School Diploma or Equivalent

Certifications Required – N/A

Experience Required - 1-2 Year's

MR2026